• 0–500g = $30.00
• 500g–2kg = $50.00
• 2.01–5kg = $85.00
• Free Shipping = $250+ (5kg max)

All orders are dispatched via Australia Post International.

Delivery typically takes 5–10 business days from dispatch, though this may vary depending on New Zealand customs processing times.

New Zealand has strict biosecurity laws enforced by the Ministry for Primary Industries (MPI) to protect its unique environment and agricultural industries. As a result, certain products cannot be imported into New Zealand.

Products affected include those containing:

• Natural botanicals or dried plant material
• Timber, bamboo, jute, or sisal
• Animal-derived ingredients (e.g. beeswax, tallow, lanolin)
• Unprocessed natural fibres or seeds

At Wax & Lye, we take biosecurity very seriously, and have taken the time to include a Shipping Warning for all products across our range that are likely to cause issues at customs due to biosecurity concerns.

At this stage, we can only advise on items likely to cause issues, but we cannot prevent you from ordering them initially.

If you choose to place an order for a product containing a Shipping Warning regarding a biosecurity-restricted product, your order will be automatically cancelled and a full refund issued to your original payment method. You will receive an email notification explaining the cancellation.

This process is automated and happens before your order is dispatched — you will not be charged for any cancelled items.

You are welcome to reorder any products not subject to these restrictions.

All New Zealand orders include a tracking number sent to the email address used at checkout.

Please check your spam or junk folder if you don't receive it within 24 hours of dispatch.

As outlined in our Refund Policy, WAX & LYE does not accept returns for New Zealand orders. All sales are final.

If your order arrives damaged, please contact us at contact@waxlye.com.au with your order number, tracking number, and photos of the damage.